Privacy policy

At The Foam Co., we respect your privacy. This policy explains how we collect, use, share and protect personal information when you visit [website URL], place an order or contact us.

The website is operated by [full legal business name], trading as The Foam Co., with its business address at [complete address]. “We”, “us” and “our” refer to this business.

1. Information We Collect

Depending on how you interact with us, we collect:

• Contact information: Your name, email address, phone number, billing address and delivery address.

• Order information: Products purchased, order value, payment status, transaction reference, delivery details and return or refund requests.

• Account information: Details you provide when creating or managing an account, if this feature is available.

• Communications: Messages, enquiries, feedback and information you provide when contacting customer support.

• Preferences: Your communication choices and marketing consent, where applicable.

• Technical information: [Confirm the information your website collects, such as IP address, browser type, device information, pages visited and cookie identifiers.]

Please provide only information necessary for your purchase or enquiry. Avoid sending payment passwords, OTPs or unnecessary sensitive information.

2. How We Collect Information

We collect information when you provide it through checkout, website forms, account registration or customer support.

We also receive relevant transaction and delivery updates from payment and shipping providers.

Where enabled, cookies and similar technologies collect information about website use, as described below.

3. How We Use Information

We use personal information to:

• Process orders, payments, deliveries, cancellations and refunds.

• Send order confirmations and essential service updates.

• Respond to questions and resolve complaints.

• Manage customer accounts, where available.

• Maintain website functionality and security.

• Detects and prevents fraud or misuse.

• Meet applicable accounting, tax and legal obligations.

[If applicable: We also use website analytics to understand how visitors use our store and improve its performance.]

Where you have opted in, we use your contact details to send offers, product updates and other promotional messages.

We request consent where required. This policy explains our practices; visiting the website does not, by itself, constitute consent to optional marketing or tracking.

4. Payments

Payments are processed through [payment provider name(s) and privacy policy link(s)].

These providers process the payment information necessary to complete your transaction. We receive [confirm the details received, such as payment status, transaction reference and limited payment-method information].

[Confirm whether any payment credentials are stored by your website or providers and describe this accurately before publication.]

Never share your OTP, UPI PIN or card security code with us by email, phone or message.

5. Cookies and Similar Technologies

Our website uses [confirm the cookies and similar technologies actually used].

Essential cookies support features such as the shopping cart, checkout, login and security.

[If applicable: With your consent where required, optional analytics or advertising technologies help us measure website use, understand campaign performance or display relevant advertisements.]

You can manage optional cookie choices through [cookie settings link or actual control method]. You can also control cookies through your browser settings. Blocking essential cookies may affect website functionality.

Analytics and advertising providers: [List actual providers, their purposes and privacy policy links, or state “None”.]

6. When We Share Information

We share relevant information with service providers where necessary to operate our store, including:

• Website hosting and ecommerce providers.

• Payment processors.

• Courier and delivery partners.

• Customer support and communication providers.

• Analytics and advertising providers, if used and subject to applicable consent requirements.

• Professional advisers where necessary for accounting, legal or compliance purposes.

For example, we share your name, delivery address and contact number with the delivery partner handling your order.

We may also disclose information where required by law or reasonably necessary to investigate fraud, protect legal rights or respond to lawful requests.

If our business is transferred or reorganised, personal information may be transferred as part of that process, subject to applicable safeguards and notice requirements.

Sale or other commercial sharing of personal information: [Confirm and clearly disclose your actual practice, including any advertising-related sharing.]

7. Marketing Preferences

Where we offer promotional communications, you can choose whether to receive them.

You may withdraw marketing consent using the unsubscribe option in a message or by contacting support@thefoamco.in. For other channels, use [insert the actual SMS or WhatsApp opt-out method, if used].

Opting out of marketing does not stop essential communications about your orders, payments, deliveries or support requests.

8. How Long We Keep Information

We retain personal information for as long as needed for the purposes described in this policy, including order fulfilment, customer support, dispute resolution and applicable recordkeeping requirements.

Our retention periods are:

• Order, invoice and transaction records: [Period and applicable recordkeeping basis].

• Account information: [Period or deletion criteria].

• Customer support correspondence: [Period].

• Marketing contact information: [Period or consent-withdrawal criteria].

• Analytics and cookie information: [Provider-specific periods or cookie policy link].

When information is no longer required, we delete or anonymise it, subject to applicable legal obligations and backup retention arrangements.

9. Protecting Your Information

We use reasonable technical and organisational safeguards appropriate to the information we handle, including [confirm actual safeguards, such as encrypted connections, access controls and restricted staff access].

No online service can guarantee absolute security. If a personal information breach occurs, we will investigate, take appropriate corrective action and provide notifications as required by applicable law.

10. Your Choices and Privacy Requests

You may contact us to:

• Ask what personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of information that is no longer needed.

• Withdraw consent for processing based on consent.

• Raise a concern about how your information is handled.

We will handle requests in accordance with applicable law. Some information may need to be retained for legal obligations or unresolved transactions and disputes.

Withdrawing consent does not affect processing already lawfully carried out. If information is necessary to provide a requested service, withdrawing consent may prevent us from continuing that service; we will explain this where relevant.

We may request limited information to verify your identity before acting on a request.

11. Children’s Privacy

Our online store is intended for purchases by adults aged 18 or older. We do not knowingly collect children’s personal information for account registration or marketing.

If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.

12. Storage and Processing Locations

Our website and service providers store or process information in [confirm countries or regions].

Where information is processed outside India, we will comply with applicable transfer restrictions and protection requirements.

13. External Websites

Our website may link to external websites or services. Their handling of personal information is governed by their own privacy policies. Please review those policies before providing information to them.

14. Changes to This Policy

We may update this policy to reflect changes in our services, data practices or legal requirements.

The current version will appear on this page with an updated date. We will provide additional notice and obtain fresh consent where required for material changes.

15. Contact and Grievances

For privacy questions, requests or complaints, contact:

Brand: The Foam Co.
Legal business name: Hoomsy Living
Business address: 207-2nd Floor - Gokul Solitaire, VIP road, Beside Sun Arcade, Vesu, Surat-395007
Email: support@thefoamco.in
Phone: +91 9913300449

Privacy / Grievance Contact
Name: Punit Shah
Designation: Founder
Email: punitshah1924@gmail.com

We will acknowledge and address privacy complaints within applicable legal timelines. If you remain dissatisfied, you may use the complaint mechanisms available under applicable law.