Refund policy

At The Foam Co., we want your order to reach you in the right condition. If something goes wrong, please contact us so we can help.

This policy applies to purchases made directly through www.thefoamco.in, operated by Hoomsy Living, trading as The Foam Co.

1. Damaged, Defective or Incorrect Orders

Please contact us if:

• Your product arrives damaged or defective.

• You receive the wrong product.

• An item is missing from your order.

• The product materially differs from its description.

• Your order does not arrive.

Depending on the issue and your rights under applicable law, we will arrange an appropriate refund, replacement or delivery of the missing item. A replacement is subject to availability; you will not be required to accept store credit instead of a monetary refund where you are entitled to one.

2. How to Report a Problem

Email support@thefoamco.in with your order number, a description of the issue and relevant photographs, where available.

Please report visible damage, missing items or incorrect products as soon as possible, preferably within 1-2 days of delivery, to help us investigate promptly. This reporting period does not remove your statutory rights, including for defects discovered later.

Keep the product and packaging while we assess the issue, if reasonably possible. An unboxing video is not mandatory for a valid claim.

3. Change-of-Mind Returns

Because our products are personal-care items, we do not accept returns or exchanges solely because you change your mind, no longer need the product or dislike its fragrance.

This restriction does not apply to damaged, defective, incorrect or misdescribed products, or where a return or refund is otherwise required by law. Opening a product does not automatically disqualify a valid defect claim.

4. Return Arrangements

Please contact us before sending an item back. We will provide return instructions and confirm whether a physical return is necessary.

For verified damaged, defective, incorrect or misdescribed products, we will arrange collection at our expense or provide a prepaid return method. If neither is available, we will agree on a reasonable return shipping cost with you before you send the product.

Please do not send returns to the manufacturer or to an address printed on the packaging unless we specifically instruct you to do so.

Return address:  207-2nd Floor - Gokul Solitaire, VIP road, Beside Sun Arcade, Vesu, Surat-395007

5. Refund Processing

Once your refund is approved, we will initiate it within 7-10 business days, subject to applicable legal requirements.

Refunds for prepaid orders will normally be made to the original payment method. If this is not possible, we will agree on a suitable alternative with you.

For cash-on-delivery orders, we will arrange a refund through [supported bank transfer or UPI method] after verifying the necessary details. (Credit balance)

Your bank or payment provider may take additional time to credit the amount. We will share the refund reference when available.

We will never ask for your OTP, UPI PIN or card security code to issue a refund.

6. Refund Amount

For an eligible full-order refund caused by damage, defect, incorrect supply or non-delivery, we will refund the amount paid, including applicable standard delivery charges.

For an issue affecting part of an order, the refund will cover the affected item and any associated charges refundable under applicable law. Discounts will be allocated fairly using the amount actually paid.

For bundles or promotional packs, we will explain the refund calculation before processing it. Any request to return accompanying items will be reasonable and consistent with your legal rights.

7. Order Cancellations

To request cancellation, contact us as soon as possible with your order number.

If your order has not been dispatched, we will cancel it and refund any payment received. We do not charge a cancellation fee.

Once an order has been dispatched, we may be unable to stop delivery. This does not affect your rights regarding defective products, non-delivery or other legally eligible refunds.

If we cancel your order because we cannot fulfil it, we will notify you and refund the amount paid for the cancelled items and associated delivery charges.

8. Delayed or Lost Deliveries

If your order has not arrived within the stated delivery timeframe, contact us so we can investigate.

Where an order is lost or remains undelivered, we will arrange a replacement or refund as appropriate. For late deliveries, we will provide the remedies required by applicable law, including any applicable exceptions for circumstances beyond reasonable control.

If tracking shows delivery but you have not received the parcel, tell us promptly so we can investigate with the courier.

9. Product Concerns After Use

If you experience irritation or another unexpected reaction, discontinue use and contact us with your order details and a description of the concern.

We will assess each report individually. Differences in personal preference or experience do not automatically establish a product defect, but nothing in this policy excludes rights relating to unsafe or defective products.

10. Purchases Through Other Platforms

For purchases made through Amazon or another retailer, please begin your return or refund request through the platform where you placed the order.

You may also contact us for product-related support. This does not limit your statutory rights.

11. Contact Us

The Foam Co.
Legal business name: Hoomsy Living
Business address: 207-2nd Floor - Gokul Solitaire, VIP road, Beside Sun Arcade, Vesu, Surat-395007
Email: support@thefoamco.in
Phone: +91 9913300449
Customer support hours: 10:00AM - 19:00PM, IST

For unresolved complaints

Name: Punit Shah
Designation: Founder
Email: punitshah1924@gmail.com

We will acknowledge consumer complaints within 48 hours and redress them within one month, in accordance with applicable requirements.

Nothing in this policy limits your rights under applicable Indian consumer protection laws.