Terms of service
Welcome to The Foam Co. These Terms & Conditions govern your use of [website URL] and purchases made through this website.
The website is operated by Hoomsy Living, trading as The Foam Co., with its registered business address at 207-2nd Floor - Gokul Solitaire, VIP road, Beside Sun Arcade, Vesu, Surat-395007. Throughout these terms, “we”, “us” and “our” refer to this business.
Please read these terms before placing an order. Nothing in these terms limits rights or remedies available to you under applicable consumer protection laws.
1. Eligibility and Website Use
To place an order, you must be at least 18 years old and legally capable of entering into a binding contract.
You agree to provide accurate contact, payment and delivery information. You must not misuse the website, attempt unauthorised access, introduce harmful software or carry out fraudulent transactions.
2. Product Information
We aim to present accurate product descriptions, ingredient information, prices and images. Colours may appear differently depending on your screen and lighting.
Please review the product information and packaging instructions before use. Images showing ingredient props or accessories do not mean those items are included unless the product listing expressly says so.
We may update our range, packaging and product information. Any material change affecting an existing order will be communicated to you before fulfillment.
3. Product Use
Use our products only as directed on their packaging. Review the ingredients and any warnings before use, particularly if you have known allergies or sensitivities.
Our bathing bars are for external use only. Avoid contact with eyes and discontinue use if irritation occurs.
Individual experiences may vary. Website descriptions and customer reviews do not guarantee a particular result or replace professional medical advice.
4. Prices and Payments
Prices are displayed in Indian Rupees (INR). Applicable taxes, shipping charges and any other payable fees will be disclosed before you confirm your purchase.
Payment methods available for your order are shown at checkout. You must be authorised to use the selected payment method.
Prices and offers may change for future purchases. Changes will not retrospectively alter the price of an accepted order.
If a pricing or listing error affects your order, we will contact you with the corrected information. You may choose whether to proceed or cancel for a full refund of any amount paid for the affected order.
5. Orders and Acceptance
After placing an order, you will receive an acknowledgement. This confirms receipt of your order; acceptance occurs when we send a dispatch confirmation.
We may be unable to fulfil an order because of stock availability, payment failure, delivery restrictions or reasonable concerns about fraud. If this happens, we will notify you and refund any payment collected for the unfulfilled items and associated charges, as applicable.
Please contact us promptly if you need to correct your order details. Changes may not be possible once an order has been dispatched.
6. Shipping and Delivery
Delivery locations, shipping charges, processing times and estimated delivery timelines are described in our [Shipping Policy link] and displayed at checkout where applicable.
Please provide a complete and accurate delivery address and a reachable contact number.
If a delivery is delayed, lost or marked as delivered but not received, contact us so we can investigate with the delivery partner and arrange an appropriate resolution. Your applicable consumer rights remain unaffected.
7. Cancellations, Returns and Refunds
Our [Cancellation, Return & Refund Policy link] explains how to request a cancellation, return, replacement or refund, including applicable timeframes, conditions and return shipping arrangements.
Any hygiene-related restrictions on change-of-mind returns will be clearly disclosed before purchase. Such restrictions do not remove your rights where a product is defective, damaged, incorrect, not as described or otherwise eligible for a remedy under applicable law.
If there is a problem with your order, contact us with your order number and a description of the issue. We may request reasonable supporting information, such as photographs, to help assess and resolve the matter.
Eligible refunds will be processed within the timeframe stated in our Return & Refund Policy and any applicable legal requirements. We will not require you to accept store credit in place of a monetary refund where you are legally entitled to one.
8. Offers and Discount Codes
Offers and discount codes are subject to their stated validity periods and eligibility conditions. Any minimum purchase amount, exclusions or restrictions on combining offers will be disclosed with the offer.
Changes to promotions will not affect discounts already applied to accepted orders, except where fraud or misuse has occurred.
9. Accounts
If you create an account, keep your login details confidential and notify us promptly of suspected unauthorised use.
We may restrict accounts involved in fraud, security threats or material misuse of the website. This does not remove our obligations concerning existing orders, refunds or consumer complaints.
10. Website Content
Website text, logos, photographs, graphics and designs belong to The Foam Co. or their respective owners and are protected by applicable intellectual property laws.
You may browse and use the website for personal shopping purposes. Commercial copying, reproduction or distribution requires permission from the relevant rights holder.
11. Reviews and Feedback
Reviews must reflect genuine experiences and must not contain unlawful, abusive, misleading or infringing content.
When you submit a review for publication, you permit us to display it with the display name you provide. We may remove content that breaches these requirements, but will not alter a review to misrepresent your experience.
12. Privacy
Our [Privacy Policy link] explains how we collect, use, store and share personal information, and how you can contact us about privacy-related requests.
13. Website Availability and Responsibility
We take reasonable care to maintain the website and keep its information accurate. Access may occasionally be interrupted by maintenance or technical issues.
We remain responsible for our products and services as required by applicable law. Nothing in these terms excludes liability or limits remedies that cannot lawfully be excluded, including applicable rights concerning defective products, fraud or negligence.
14. Events Beyond Our Reasonable Control
Events such as natural disasters, transport disruptions or government restrictions may affect fulfillment. If your order is affected, we will communicate material delays and available next steps.
Such events do not automatically remove your rights to cancellation, refunds or other remedies under applicable law.
15. Governing Law and Disputes
These terms are governed by the laws of India.
Please contact us first if you have a concern so we can work towards a resolution. This does not prevent you from approaching a consumer commission, court or other authority with jurisdiction under applicable law.
16. Changes to These Terms
We may update these terms from time to time. The revised version will be published on this page with an updated date.
The terms applicable when you placed an order will continue to govern that order unless a change is required by law or agreed with you.
17. Contact and Grievance Redressal
For order support or questions about these terms:
Brand: The Foam Co.
Legal business name: Hoomsy Living
Business address: 207-2nd Floor - Gokul Solitaire, VIP road, Beside Sun Arcade, Vesu, Surat-395007
Email: support@thefoamco.in
Phone: +91 9913300449
Customer support hours: 10:00 AM - 19:00 PM, IST
For unresolved complaints, contact our Grievance Officer:
Name: Punit Shah
Designation: Founder
Email: punitshah1924@gmail.com
We will acknowledge consumer complaints within 48 hours of receipt and redress them within one month, in accordance with applicable requirements.